Category 2 Responders - Generic Emergency Planning Arrangements
Water and sewerage undertakers
Summary of Information on Water Companies Available on Websites
Introduction
This summary reports the type of information that is published on websites
in the public domain that gives details of Water and Wastewater Companies,
their type and scale of operation, and locations of principle works. It
also reports on any other information that could be used to build a picture
of the National Water Infrastructure.
Legislation
In general all Water Company external websites have standard information
for customer services purposes (billing, moving house, complaints
procedure). They also have information regarding environmental impact,
water quality, recreation, education and work in the community.
Some company websites go further - some include maps of their operating
area, some of those maps give locations and addresses of principle works.
Some websites give reasonably detailed information on how water is
abstracted, treated, and then returned to the environment - this
information is often in their education section.
All companies offer an asset location service (water and wastewater
infrastructure) for building or planning applications. Some have online
forms to request this information, but the information requested is not
available online.
All company external websites were examined; in addition the Water UK,
OFWAT, DWI, Environment Agency and DEFRA sites were inspected.
Specific Notes on Website Content by Company/Organisation
-
Water
UK [External website]
-
Gives links to all water company external websites.
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General information on treatment and processes.
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Concentrates on policy and regulation.
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No data on CNI issues.
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Anglian
Water [External website]
-
Has a Water Alert box for emergency announcements and information.
-
Map of operating area - no site locations.
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Bournemouth & West Hampshire
Water [External website]
-
Map of supply area includes location of principle sites and type of
treatment.
-
Includes the fact that they supply Fawley Oil Refinery.
-
Bristol
Water [External website]
-
Map of supply area.
-
No asset location information.
-
Cambridge
Water [External website]
-
Map of supply area.
-
No asset location information.
-
Emergency information board.
-
Dee Valley
Water [External website]
-
No map of supply area.
-
No asset location information.
-
Dwr
Cymru/Welsh Water [External website]
-
Site in both Welsh and English.
-
No map of operating area.
-
No asset location information.
-
Emergency information board.
-
Jersey
Water [External website]
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Very detailed map of supply area.
-
Hyperlinks give details of treatment and resources at each site.
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Mid Kent
Water [External website]
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Map of supply area.
-
Map of Medway Supply Scheme gives general locations of main pumping
stations and reservoirs.
-
Portsmouth
Water [External website]
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Map of supply area shows general location of assets.
-
Lists sources of supply, but no details of locations.
-
Scottish
Water [External website]
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No map of operating area.
-
No asset location information.
-
Emergency information board.
-
Severn
Trent [External website]
-
No maps of operating areas.
-
No asset location information.
-
'Facts and Figures' lists numbers of operational assets,
supply and demand figures and financial information.
-
South
East Water [External website]
-
Map of supply area.
-
No asset location information.
-
South Staffordshire
Water [External website]
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No map of supply area.
-
A page gives details of sources of supply with capacities.
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South West
Water [External website]
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No map of supply area.
-
No asset location information.
-
Emergency page gives contact numbers only.
-
Southern
Water [External website]
-
Map of operating area.
-
No asset location information.
-
Emergency information board.
-
Thames Water
Utilities [External website]
-
PDF map of operating area.
-
No asset location information.
-
'Facts and Figures' and PDF 'Key Facts' similar to
Severn Trent.
-
Three
Valleys Water [External website]
-
Map of supply area.
-
No asset location information.
-
Emergency information board.
-
United Utilities
Water [External website]
-
No maps of operating areas.
-
No asset location information.
-
General notes on water supply and wastewater treatment.
-
UU offer tours of four Water Supply and 4 Wastewater Treatment works.
-
Wessex Water
Services [External website]
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No map of operating area.
-
No asset location information.
-
Page showing supply and treatment statistics.
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Yorkshire Water
Services [External website]
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No map of operating area.
-
No asset location information.
-
Site contains a 'virtual tour' of a Wastewater Treatment
works.
-
Map showing location of recreational areas - mostly large impounding
reservoirs.
-
OFWAT
[External
website]
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Water Company contact information.
-
Information on latest pricing determination (PR04).
-
Drinking Water
Inspectorate [External website]
-
Information on water quality standards.
-
Site shows operating area maps for each UK company.
-
Environment
Agency [External website]
-
It was reported that it was possible to view the locations of all
boreholes in operating areas via this website. This facility has been
removed.
-
Site has a page on 'Reservoir Safety'. EA intends publishing
the Reservoir Register and other details in their 'What's in
your backyard' page shortly.
-
DEFRA
[External website]
-
Details on policies for Water Supply & Regulation.
-
Some information on the Security and Emergency Measures Direction
consultation on new guidance.
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